Account Under Review: What It Means, How Long It Takes & How to Fix It

Seeing “Account Under Review” (or “Withdrawal Under Review”) can be worrying—especially if you’re trying to withdraw. In most cases, it means the casino has placed your account or cashout into a manual checking stage for verification, security, or compliance reasons.

This guide explains what “account under review” means, the most common reasons it happens, how long reviews typically take, what you should do (and not do) during the review, and how to speed up the process.

What does “Account Under Review” mean?

“Account Under Review” generally means the casino has paused certain actions (often withdrawals, sometimes deposits/bonuses) while it performs additional checks.

Those checks often include:

• Identity verification (KYC) review

• Proof of address review

• Payment method ownership checks

• Bonus play compliance checks (max bet, eligible games)

• Security/fraud checks (unusual activity)

• Source of Funds (SoF) review for larger amounts

Being under review doesn’t automatically mean you did something wrong—it can also be triggered by thresholds or automated risk systems.

Where you might see this status

Common places include:

• Withdrawal page (“Under review” / “In review”)

• Account status banner (“Account is under review”)

• Verification section (“Manual review” / “Pending approval”)

• Email from the casino requesting documents or explanation

How long does a casino review take?

There is no universal answer because timing depends on:

• The casino’s workload (weekends/holidays often slower)

• Whether this is your first withdrawal

• The amount you’re withdrawing

• Whether documents are complete and readable

• Whether bonus or security checks were triggered

Some reviews are resolved quickly once documents are approved. Others take longer if the casino requests more information, or if the account is flagged for security review.

The 10 most common reasons a casino puts your account under review

1) First-time withdrawal

Many casinos review the first cashout manually to confirm identity and payment ownership.

2) KYC not completed or documents still pending

If your ID or proof of address is pending, the casino may hold withdrawals in review.

3) Proof of address rejected or unclear

Outdated documents, blurry images, or missing details often trigger review.

4) Payment method mismatch

Trying to withdraw to a different method than you deposited with can trigger a review.

5) Multiple deposit methods used

Using cards + eWallets + vouchers can trigger additional checks to confirm ownership and payout eligibility.

6) Bonus term checks (common)

Common triggers include:

• Maximum bet rule violation

• Excluded games / low contribution games

• Bonus buy features

• Conflicting wagering progress

7) Large withdrawal amount

Higher amounts often trigger more compliance checks and may require Source of Funds evidence.

8) Unusual login/location patterns

VPN/proxy use, frequent location changes, or multiple devices can trigger security reviews.

9) Rapid account changes before withdrawal

Changing name, address, phone number, email, or payment details right before withdrawing often triggers review.

10) Chargeback/dispute history or payment risk flags

Any dispute history can lead to stricter review processes.

What to do while your account is under review (best steps)

Step 1: Check your verification section

Confirm whether the casino requests:

• ID

• Proof of address

• Selfie/liveness check

• Payment method proof

• Source of Funds

Upload exactly what’s requested.

Step 2: Use strong, clean documents

• Full-page images or PDFs

• No cropping, all corners visible

• Clear text (no blur/glare)

• Recent proof of address

Step 3: Keep your account stable

During review, avoid:

• Changing personal details

• Switching payment methods

• Using VPN/proxy

• Repeatedly cancelling/resubmitting withdrawals

Stability helps reduce flags and speeds up manual review.

Step 4: Ask for the exact review reason (copy-paste message)

Hello, my account/withdrawal shows “Under Review.”
Can you confirm the exact reason for the review (KYC, payment method eligibility, bonus compliance, security checks, or Source of Funds) and what documents or steps you need from me to complete it?
Thank you.

Step 5: Submit one clean withdrawal request (when allowed)

If the casino asks you to resubmit, do it once, with the correct method and amount.

What NOT to do (this often makes reviews longer)

• Don’t submit many withdrawals in a short time

• Don’t open multiple accounts

• Don’t use someone else’s payment method

• Don’t send edited/altered documents

• Don’t threaten chargebacks immediately (often freezes the account)

If the review is taking too long: how to escalate properly

1) Ask for a written list of what’s missing

You want a clear checklist: “We need X, Y, Z.”

2) Ask if your review is KYC, security, bonus, or SoF

Different teams handle different reviews. Knowing which team helps you get clearer answers.

3) Ask for confirmation of document receipt

Sometimes documents are uploaded but not attached correctly to the case.

4) Keep communication polite and consistent

Repeated aggressive tickets can slow processing at some support desks.

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FAQ

Does “account under review” mean my account will be closed?

Not necessarily. Most reviews are resolved after verification or checks are completed. Closure typically happens only if there’s a serious policy breach.

Can I still deposit while under review?

Sometimes yes, sometimes no. Many casinos restrict withdrawals first, while deposits may remain available (though depositing during review can complicate things).

Why is my withdrawal under review after I already verified?

It can happen due to payment method checks, bonus term reviews, security flags, large withdrawals, or Source of Funds requests.

How can I speed up the review?

Submit clean documents, keep your account stable, avoid VPN/proxy, and ask support for the exact reason and missing items.

What if the casino keeps saying “be patient” without details?

Ask for a specific reason category (KYC/SoF/bonus/security) and a list of required steps. Keep records of all messages.