Proof of Address for Casino KYC: Accepted Documents, Best Examples & Fixes for Rejections

Proof of Address is one of the most common casino verification steps. Even if you’ve already verified your identity, casinos often require a separate document to confirm where you live before they approve withdrawals.

This guide explains what Proof of Address means, which documents are usually accepted, the best examples to submit, why Proof of Address gets rejected, and how to get approved faster.

What is Proof of Address for casino verification?

Proof of Address is a document that shows:

• Your full name

• Your residential address

• A date showing it’s recent (usually within the last few months)

• The issuer (bank, utility company, government body, etc.)

Casinos use it to confirm that your account matches a real person at a real address and to meet compliance requirements.

What makes a Proof of Address document “valid”?

A valid Proof of Address usually needs all of the following:

• Your full legal name (matching your casino profile)

• Your full address (street, city, postal code, country)

• A recent issue date (often within 3 months, sometimes 6)

• An official issuer (bank, utility, government, licensed service provider)

• Clear readability (no blur, glare, missing corners, or cut-off text)

If any of these are missing, it’s likely to be rejected.

Best Proof of Address documents (most commonly accepted)

1) Bank statement

A bank statement is one of the strongest Proof of Address options because it clearly shows your name, address, and statement date.

2) Utility bill

Commonly accepted utility bills include:

• Electricity

• Gas

• Water

• Internet / landline (some casinos accept this, others don’t)

Mobile phone bills are sometimes accepted, sometimes rejected—depends on the casino.

3) Government-issued letter

Examples include:

• Tax letter

• Social security letter

• Residency-related documents

These are often accepted because the issuer is official.

4) Council or municipal letter (where applicable)

Local government letters may be accepted if they show your full details and a recent date.

5) Official insurance document

Some casinos accept insurance letters if they show name, address, and date.

Proof of Address examples (what the casino wants to see)

When you upload your document, the casino wants to clearly see:

• Your name: exactly the same as your profile

• Your address: complete and readable

• Date: visible and within the allowed timeframe

• Issuer: visible (bank/utility/government name)

If your document shows only part of the address or hides the issuer, it often fails verification.

The most common reasons Proof of Address gets rejected

1) Name mismatch

Examples:

• Missing middle name on one side

• Different last name formatting

• Typos in your profile or document

2) Address mismatch

Examples:

• Different street abbreviation

• Different apartment number format

• Old address still on your casino profile

3) Document is too old

Many casinos reject Proof of Address documents older than 3 months (some allow up to 6).

4) Cropped or incomplete document

Cut corners and missing edges look suspicious and can be rejected automatically.

5) Screenshot instead of full document

Some casinos reject screenshots of bank apps if they don’t show issuer details, statement date, or full address.

6) Low quality image

Blur, glare, or shadows make text unreadable and often causes rejection.

7) Unsupported document type

Some casinos reject:

• Mobile phone bills

• Handwritten letters

• Parcel labels

• Online orders/invoices

How to fix “Proof of Address rejected” (step-by-step)

Step 1: Check your casino profile details

Make sure your:

• Name spelling matches your ID and document

• Address is accurate and complete

• Postal code is correct

Update your profile only if the casino allows it—and be careful about changing details during a pending withdrawal, because it can trigger review.

Step 2: Use the strongest document first

If your screenshot was rejected, switch to:

• A PDF bank statement, or

• A utility bill PDF

• A government letter

Step 3: Submit a clean, full-page image or PDF

• Don’t crop corners

• Make sure all four edges are visible

• Use good lighting and avoid glare

• Ensure the date and issuer are visible

Step 4: If your bank statement is digital, export the PDF

A PDF export is usually clearer than a screenshot and includes issuer details properly.

Step 5: If your address format differs, align it

If your document uses “St.” but your profile uses “Street,” that’s usually fine—but apartment numbers and postal codes must be correct. Keep it as consistent as possible.

Step 6: If it’s still rejected, ask for the exact reason

Use this message:

Hello, my proof of address was rejected.
Can you tell me the exact rejection reason (missing detail, document type, date, or quality) and confirm which specific document types you accept for my country?
Thank you.

What NOT to submit as Proof of Address

Avoid these unless the casino explicitly accepts them:

• Handwritten letters

• Photos of envelopes only

• Delivery labels

• Shopping invoices

• Social media profile pages

• Random screenshots without issuer/date details

Tips to get approved faster

• Upload one strong document instead of many weak ones

• Provide a full PDF statement or full-page photo

• Don’t crop or edit documents

• Ensure the document is recent

• Match profile details before uploading

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FAQ

What’s the easiest Proof of Address document to get approved?

A PDF bank statement or a recent utility bill is often the easiest because it clearly shows name, address, issuer, and date.

Can I use a screenshot from my banking app?

Sometimes, but it’s often rejected if it doesn’t show issuer details, full address, or a clear statement date. A PDF statement export is usually safer.

How recent must Proof of Address be?

Many casinos require it to be within the last 3 months, though some accept up to 6 months.

Why does Proof of Address keep getting rejected?

Most commonly due to mismatched details, documents that are too old, cropped images, or unclear text. Using a full PDF statement usually solves it.

Do I need Proof of Address if I already verified my ID?

Often yes. ID verifies who you are; Proof of Address verifies where you live.